Here Company means "VIRAAT SWADESHI HAAT PVT LTD"

RETURN POLICY

ACCEPTANCE

Before accepting shipment of any product(s), the receiving Direct Seller / Customer must ensure that the product's packaging is not damaged or tampered. If the receiving Direct Seller / Customer observes that the package is damaged or tampered, he/she must refuse to accept delivery and inform the Company within [earliest]. The return process of the product(s) may be restricted by the Company depending on the nature / category of the product(s)or the legitimacy of the complaint / return

INTIMATION & RETURN PROCESS :OFFLINE

In case of any defect (manufacturing or packaging) or dissatisfaction the Direct Sellers / Customers canreturn/exchange the product(s).

The Direct Sellers / Customers must contact the Company / Direct Seller from whom they had Purchased the same, within [7 days] from the date of purchase. The Customer has to provide a reason for the return / refund along with the said product(s).

In case the customer returns the product(s), it is the Direct Seller's obligation to satisfy the customer’s need for money refund or replacements of product(s).

The Direct Seller can then return the product(s), with original Invoice. Company will replace these product(s) free of cost or if the Direct Seller does not want the same product(s), the Company will give a Cash Voucher / e Wallet Credit of the same amount, which can be used by the Direct Seller for purchasing product(s) / service(s) of their choice. According to the Vendor agreement with the Company, Related Vendor will return the money or exchange the product through the Company

INTIMATION & RETURN PROCESS :ONLINE

In order to return any product(s) sold through the Website, Customer / Direct Seller are required to comply with the below mentioned conditions: 

●     Notify the Company of receipt of a damaged/ defective product(s) within 12-hours of delivery.

●     Notify the Company of receipt of unsatisfactory product(s) within 7 days of delivery.

●     If Customer / Direct Seller is unable to do so within the above specified timeline, the Company shall not be held liable for the failure to replace the order

●     Customer / Direct Seller will arrange pick-up of the damaged/defective product(s)

●     Product(s) should be returned in their original packaging along with the original price tags, labels, bar codes, user manual, warranty card, invoice etc.

●     It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit, if it damaged during the transit the Company will evaluate the damage and intimate the Customer / Direct Seller about the repercussions

●     The returned products are subject to verification and checks by the Company in order to determine the legitimacy of the complaint / return.

RETURN PROCESS

 To raise a refund or return request by the Customer / Direct Seller here are the steps to be followed :

1.   Fill the Product Return Form(Online / Offline)

2.   Mention the reason for refund /replacement

3.   Attach the Copy of Invoice

4.    [Attach the Photo/Video of the product(s) if required to explain the reason]

5.   Prepare / Package the Product(s)along with the the above mentioned form and attachments

6.    [Return the above mentioned package to the related Vendor address.]

7.   The product(s) should be returned to the related Vendor within 7 days from the date of purchase . Only after the Written approval of the company, Costumer/ Distributer should send the product to the address given by the respective Vendor.

8.  Intimate the Company, Direct Seller about the return.

9. According to the Vendor agreement with the Company, Related Vendor will return the money or exchange the product through the Company.

10. It will be the responsibility of the Consumer/Distributer to send the return product in the right condition.

RETURN ASSESSMENT PROCESS

Upon receiving the return /refund request, the Company shall verify the authenticity and the nature of the complaint and if the Company is convinced that the complaint is genuine, the Company will proceed with the refund process.

However, in the event of frivolous and baseless complaints regarding the quality and content of the product(s), the Company reserves the right to take necessary legal actions against the concerned Direct Sellers / Customers and the concerned Direct Sellers / Customers will be solely liable for all costs incurred by the Company in this regard.

Orders paid online will be refunded within 15 days through the online account or via cheque, depending on the current circumstances as determined by the Company.

CONTACT INFORMATION

For any queries regarding the Return / Refund ofproduct(s) please contact us on the following :

Return / Refund Helpline Phone number : 9893431290, 98933 07400 Timings: 10 AM to 5 PM (Working days only)

Return / Refund Email : info@viraatswadeshihaat.com

Return / Refund Contact Address: Corporate Office :- 59/1, 1st Floor, Uttami Chambers, Chhatribagh, Indore, Madhya Pradesh - 452002

Refund Form : [https://www.viraatswadeshihaat.com/home/legal/refund_form]